Returns Policy

Returns Policy main image Returns Policy image

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WHAT can be returned?

Where an item is found to be faulty, we will provide a replacement along with the necessary service and support.

Return policy excludes costumes and wigs due to health regulations.

You are not entitled to a refund if you or recipient simply change your mind or dislike choice made.

We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced after a successful delivery.

WHEN do items need to be returned by?

Claims for damaged or defective goods or incorrect delivery must be made within three (3) business days of delivery.

No Claims recognized after 3 days from the date of delivery.

WHERE do items need to be returned to?

Attention - Partyworks

PO Box 7200, East Brisbane, 4169.

HOW do customers return items?

Where any goods are returned to the manufacturer or supplier they remain at your risk pending acceptance of liability by the manufacturer or supplier. Goods that have been found to have manufacturing defects will be replaced at no charge or a credit to your account (if applicable) provided a copy of the relevant invoice accompanies the returned items.
Items must be returned unopened, and with original packaging intact where applicable.

To initiate a return please email us at:

Including the following information:

  • Your document number
  • A brief description of the problem

SHIPPING for returns?

Refunds are for the cost of merchandise only and do not include postage and handling charges.

CREDIT for returns?

All refunds for orders placed at are credited back to the original credit card on which the order was purchased.

Packing materials?
Do items need to be in original packaging for returns? Yes.

Partyworks reserves the rights to make changes to these terms and conditions without notice.